We always try to despatch your order within 5 working days of receiving it.
*Easter promotion - valid between 17th April 2014 and midnight 22nd April 2014. Cannot be used in conjunction with other promotions.
Standard item orders are sent out via Royal Mail 1st Class delivery service. Please allow 5 working days for UK mainland standard delivery and up to 14 working days for international delivery.
If you require UK Special Delivery, specific delivery instructions or for a message to be added to your order then please email us as soon as possible at email@example.com after making your purchase.
Please Note that if your order contains more than one item, they may be sent out separately and arrive at different times.
If your order does not arrive within the advised delivery times please contact us by emailing firstname.lastname@example.org or contact us via the following numbers: if your query is regarding made-to-order prints (Sizes A4 - A0) or framed prints, please telephone our print department on 0800 952 0089, for all other items please contact Mail Order on 0207 565 7295 between 10am and 6pm.
You can check the status of your order by logging onto the "My Account" area of the website.
Standard Item and Ready Made Posters Delivery Charges are as Follows:
- UK: £4 per order plus £1 for each additional item.
- Europe: £5 per order plus £1 for each additional item.
- Rest of World: £6 per order plus £1 for each additional item.
Luggage Racks and Trunks:
Please allow up to 21 days for delivery of Luggage Racks and Trunks from date of order.
- Coloured Trunks UK: £12.75
SMALL Luggage Racks are charged as follows:
- UK: £12
- EU: £50
- USA/Canada: £80
- Rest of World: £120
LARGE Luggage Racks are charged as follows:
- UK: £12
- EU: £60
- USA/Canada: £120
- Rest of World: £180
Please note that these prices are based on the size of the package and we are unable to offer a cheaper alternative at this current time. International customers may also incur an additional duty charge depending on the country of residence.
Furniture Delivery (furniture items are delivered to the UK Mainland only)
We aim to despatch all standard furniture items within 21 working days of confirmation that your order has been accepted. Furniture items covered with moquette fabric are made to order and we aim to deliver these within 6 weeks of receiving your order.
In the event that a furniture item is out of stock, we will notify you of the delay and despatch it as soon as it arrives. In the event that an order contains both standard and moquette-covered furniture items, we will despatch all items together as one delivery.
Home delivery is charged at £35 per item to anywhere within mainland UK. Large or heavy items are transported directly to your home by trained furniture delivery staff. You will be contacted prior to delivery to arrange a date that is suitable. Please contact us for delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Highlands and Islands and Channel Islands. We will deliver, for no extra cost, to a nominated mainland holding GB address e.g. a port or forward onward shipping from that point is the responsibility of the customer.
Un-framed Prints: PLEASE NOTE THESE ARE MADE TO ORDER
Please allow 14 working days for delivery of prints within the UK and 28 days for delivery worldwide.
- UK: £2 per order plus 10p for each print.
- Europe: £3 per order plus 10p for each print.
- Rest of World: £4 per order plus 10p for each print.
Framed Prints: PLEASE NOTE THESE ARE MADE TO ORDER
Please allow 14 working days for delivery of framed prints. Please note these are shipped to the UK mainland only.
- UK: £5.75 per order plus £2.75 for each additional framed print.
Travel Card Wallets and Greetings Cards:
Charges for travel card wallets and greetings cards are as follows:
- UK: £2 per order plus £1 for each additional travel card.
- Europe: £2.50 per order plus £1 for each additional travel card.
- Rest of World: £3.50 per item plus £1.50 for each additional travel card.
Moquette cushions are MADE TO ORDER, please allow 14 days for delivery to the UK or 28 days for Europe and Worldwide deliveries. Cushions are delivered via regular mail service. Multiple cushions may be sent separately. Moquette cushions are delivered separately from other items in an order and are charged as follows:
- UK: £8.50 per order plus £1.00 for each additional cushion.
- Europe: £15 per cushion.
- Worldwide including USA/Canada: £25.00 per cushion.