Shopping help

Please see delivery details.

We deliver to most countries in the world but some exclusions apply. Please see delivery details. 

Returns policy

If you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. Please note we can only accept the return of opened items if they are faulty. Customers can send their returns with a covering letter to:

Returning Framed and Unframed Prints
We are only able to offer a refund on faulty or damaged framed or unframed prints.

Please note although most of our poster collection has been very well preserved, some original posters have only survived in a folded or damaged condition, and therefore the reproduction will copy their present condition.

Returning Furniture Items

If for any reason you would like to return a furniture item, please re-wrap it in its original packaging, then email us or call us on 0800 952 0089 within 7 days of receipt and we will arrange collection free of charge.

Returning Luggage Racks

Returns will be accepted within 10 working days of receipt of the item. Returns postage charge will apply, with the exception of goods damaged during delivery. If you are dissatisfied with your purchase please email decommissionedoriginals@ltmuseum.co.uk with further details and we will be in touch.

Shopping online at the London Transport Museum is safe. We have in place security systems and encryption technology to help ensure the security of you personal information. All information is encypted and transmitted using Secure Sockets Layer (SSL) protocol.

No. For a combination of legal, commercial and practical reasons we have no means of supplying individuals with moquette material. All products using moquette material are shown on the website, either as furniture or accessories.

Please see delivery details.

You can pay either by VISA, Master Card, Switch or Delta. We are unable to accept Electron cards, cheques, cash, or postal orders through the website. Orders will only be processed if you provide the card holder's name as it is shown on the card together with the postcode that appears on the card statement. No responsibility can be taken by London Transport Museum or Internova for incorrect or incomplete details submitted on the website.

Yes we ship worldwide, excluding the following countries:

Armenia, Azerbaijan, Belarus, Bulgaria, Croatia, Georgia, Romania, Ukraine, Morocco, Turkey, Macedonia, Bosnia Herzegovina, Albania, Serbia, Indonesia, Uganda and Nigeria.

Please email shopping@ltmuseum.co.uk or call the Museum shop on +44 207 3796344.

Yes, you will receive an automated confirmation email if you order has been successful.

At present we do not have this functionality available in the shop so the prints can only be ordered via the website.

Most photographic reproduction prints are available in a range of finishes and sizes from A4 to AO. A1 and AO are only available in semi-gloss and please be aware that some artworks may not be offered in these sizes due to the quality of the original artwork.

All sizes are available in the framing service but for safety reasons we do not use glass in the process. A very high quality acrylic glazing is used instead.

In some cases yes. Original posters were printed on cheap, thin posting paper (suitable for posting to platform wall etc). Although most of our poster collection has been very well preserved, some original posters have only survived in a folded or damaged condition, and therefore the reproduction will copy their present condition.

Curiously and perhaps uniquely for artwork reproductions, minor damage on old posters is endemic and considered acceptable as a mark of authenticity and as a recognition of the patina of age.

Generally, yes. Most images in the Collection are beautifully drawn or designed and look particularly crisp even when reproduced at A0 size. However, please bear in mind some of the smaller posters were 'roughly' executed, and the larger the image size ordered, the more pronounced will be the imperfections. 

There are two types of advertising on Transport for London's systems. Commercial advertising, for products, services, films etc, and Transport for London's own publicity (for example: travel information, safety messages etc).

Commercial advertising is never available to purchase from the Museum (or any other division of Transport for London), and in all cases, enquiries should be made to the advertiser. Transport for London, its sales agents and advertising contractors are not legally authorised to sell or distribute commercial advertising.

Certain current Transport for London posters may from time to time be available for public sale, but only if Transport for London has been able to purchase the relevent sales rights from artists, designers or design agencies. 

Posters are rolled in a plastic sleeve and packaged in a high quality, robust cardboard mailing tube to ensure that your order arrives in top condition.

Prints from size A3 to AO are packaged the same way.

Smaller prints (A4 and smaller) are packaged in hard cardboard backed envelopes.

Framed prints are packaged suitably by a framing company to ensure their safe arrival.

Yes, you can place a manual telephone order by calling the shop on +44 207 3796344 as long as the item is in stock. Please do not order by email as card details will need to be taken in order to process the order.

You can find the region of the DVD in it's product description.

You can visit the museum shop without visiting the museum.

Museum Address:

London Transport Museum

Covent Garden Piazza

London WC2E 7BB

Museum shop opening times:

Sunday - Tuesday 10:00-18:30

Wednesday, Thursday and Saturday 10:00-19:30

Friday 11:00-19:00

Every purchase from London Transport Museum helps support our charitable objectives.