If you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. Please note we can only accept the return of opened items if they are faulty. Customers can send their returns with a covering letter to:
Dept 98 Returns
London Transport Museum
London WC2E 7BB
Returning Framed and Unframed Prints
We are only able to offer a refund on faulty or damaged framed or unframed prints.
Please note although most of our poster collection has been very well preserved, some original posters have only survived in a folded or damaged condition, and therefore the reproduction will copy their present condition.
For artwork reproductions, minor damage on old posters is endemic and considered acceptable as a mark of authenticity and as a recognition of the patina of age.
Returning Furniture Items
If for any reason you would like to return a furniture item, please re-wrap it in its original packaging, then email us or call us on 0800 952 0089 within 7 days of receipt and we will arrange collection free of charge.
Returning Luggage Racks
Returns will be accepted within 10 working days of receipt of the item. Returns postage charge will apply, with the exception of goods damaged during delivery. If you are dissatisfied with your purchase please email email@example.com with further details and we will be in touch.