delivery-details

DELIVERY DETAILS


London Transport Museum are committed to bringing it’s customers the best and most efficient postage options. If there is a service which we do not deliver please let us know and we’ll endeavour to make it happen.


Covid-19


Keeping our visitors and staff safe is our top priority. We understand information surrounding COVID-19/Coronavirus is changing daily, so we want to keep everyone up-to-date with our current plans and policies.


We have a range of postage options but please be aware that the delivery charge, in some instances, can be determined by the product you’re looking at buying.

 

If the charges are unclear at any stage then please email our customer service team at shopping@ltmuseum.co.uk.

Delivery type Delivery time Delivery price
Type: *Please note: UK Bank Holidays are non working days* Time: Price:
Type: *Sale Periods* UK Standard Time: Up to 7 working days Price: £4.99
Type: UK Standard Time: 3 - 5 working days Price: £4.99
Type: UK Next Working Day 0 - 30kg (Signature required) Time: Next working day (Monday- Friday) Price: £7.99
Type: Highlands, Islands & Northern Ireland 0 - 15kg Time: 3 - 5 working days Price: £5.99
Type: Channel Islands 0 - 30kg (Signature required) Time: Next working day Price: £9.99
Type: International Delivery Time: 21 working days Price: Variable based on weight
Type: Framed & Un-Framed Prints Time: 10 - 12 days Price: £6.99

Delivery FAQ'S

Moquette Fabric

**PLEASE NOTE: PLEASE ALLOW AT LEAST 2 WEEKS FOR ORIGINAL RAILWAYANA
ITEMS BEING DISPATCHED FROM OUR ACTON DEPOT**
For international delivery, please email shopping@ltmuseum.co.uk for a shipping quote.

Underground Signs

**PLEASE NOTE: PLEASE ALLOW AT LEAST 2 WEEKS FOR ORIGINAL RAILWAYANA ITEMS BEING DISPATCHED FROM OUR ACTON DEPOT**
For international delivery, please email shopping@ltmuseum.co.uk for a shipping quote.

Art on the Underground Prints

Delivery within 2 weeks for UK orders and 21 days for international orders.

Furniture Delivery

Furniture Delivery (furniture items are delivered to the UK Mainland only)

Furniture items covered with Moquette fabric are made to order. *Our current lead time for UK delivery is 8 weeks of receiving your order.*

In the event that a furniture item is out of stock, we will notify you of the delay and dispatch it as soon as it arrives. In the event that an order contains both standard and Moquette-covered furniture items, we will dispatch all items together as one delivery.

Home delivery is charged at £35 per item to anywhere within mainland UK. Large or heavy items are transported directly to your home by trained furniture delivery staff. You will be contacted prior to delivery to arrange a date that is suitable. Please contact us for delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Highlands and Islands and Channel Islands. We will deliver, for no extra cost, to a nominated mainland holding GB address e.g. a port or forward onward shipping from that point is the responsibility of the customer.

*Please allow an extra 10 working days for orders placed during promotions*

Moquette Cushions

Mini Moquette cushions and 45cm Moquette cushions are stock items and therefore orders can be fulfilled next day if ordered before 1pm Monday – Thursday or 3-5 working days within the UK mainland. For international orders please allow up to 21 working days.

75cm Moquette cushions are MADE TO ORDER, please allow 15 working days for delivery to the UK or 28 working days for Europe and Worldwide deliveries. Cushions are delivered via regular mail service. Multiple cushions may be sent separately. Moquette cushions are delivered separately from other items in an order and are charged as follows:

UK: £8.50 per order plus £1.00 for each additional cushion.
Europe: £15 per cushion.
Worldwide including USA/Canada: £25.00 per cushion

Personalised Johnston Collection

Please allow up to 5 working days (working days are classed as Monday to Friday only, excluding UK Bank Holidays and Public Holidays) for UK mainland deliveries.
Please allow 10 working days for deliveries of personalised products (to all locations) and for all international deliveries.
These delivery times are estimates only.

International Import Tax

Import tax is subject to your country of origin. Please check with your local customs department as to what specific duty may apply to your purchase.

Next Day Delivery

Order by 12pm, Monday to Thursday for next day delivery.

If your order is placed out of this time period it will not be received the next day. Orders placed on Friday’s, weekends or bank holiday’s will be shipped the following working day (e.g Monday for delivery Tuesday). Please note that Saturday, Sunday and bank holidays are not working days.
Next day delivery is not available for Art on the Underground, personalised gifts, made to order furniture and print to order posters.