delivery-details

DELIVERY DETAILS


**We are now shipping to EU countries. Please note, orders for the following product categories are still paused for EU delivery until further notice:**

  • Made to order framed and unframed posters
  • Made to order moquette furniture
  • Decommissioned original signs
  • Important: your order may be subject to import duty, customs charges and local taxes which are levied once a shipment reaches your country. Please note that customs policies vary widely from country to country. We advise you to contact your local customs office for information.


    Next day delivery - currently unavailable

    Please note, courier services are currently experiencing some delays, therefore we cannot unfortunately guarantee next working day delivery for all parcels.

    CHRISTMAS LAST ORDER DATES 2021


    Made to order prints

    Orders containing framed prints

    • UK - Sunday 12th December 2021
    • Rest of World - Sunday 5th December 2021

    Orders containing unframed prints

    • UK - Sunday 12th December 2021
    • Rest of World – Sunday 28th November 2021

    Made to order furniture and 75cm moquette cushions

    UK delivery available only: Sunday 3rd October 2021


    Limited edition prints and vintage shop items

    UK delivery available only: Monday 6th December 2021


    Non-bespoke gift items

    UK - Thursday 16th December 2021

    Rest of World - Saturday 4th December 2021


    Art on the Underground

    UK - Wednesday 15th December 2021

    Rest of World - Wednesday 8th December 2021


    Updates to our deliveries & returns

    Our fulfilment houses and couriers are adapting their procedures to increase the safety of their employees. We are all working hard to ensure we can get your orders to you on time where possible and we would like to thank you for your patience.

    If you have any questions please do not hesitate to contact us via email (shopping@ltmuseum.co.uk) as our phone lines are currently closed or visit our FAQs page. We aim to respond to emails within 3-5 working days (excluding bank holidays).


    Online Returns

    Please check our 'Returns' page for more details. We have extended our usual time frame for returns for the festive season. Any gift bought online between 5 November and 24 December 2021 can be returned up until 31 January 2022, if it’s unwanted or unsuitable and in its original condition.


    Made to Order Items

    We work with both small and large UK based businesses to craft handmade items that reflect our shared love for London’s transport heritage. Carefully sourced specialists create our made to order items and extra steps are being taken during this time. We are still able to complete orders but there may be increased waiting times because of this.


    Thank you for your continued support and we hope you continue to stay safe and enjoy what the Museum has on offer digitally.

    We have a range of postage options but please be aware that the delivery charge, in some instances, can be determined by the product you’re looking at buying.

    If the charges are unclear at any stage then please email our customer service team at shopping@ltmuseum.co.uk.

    Delivery type Delivery time Delivery price
    *Please note: UK Bank Holidays are non working days*    
    *Sale Periods* UK Standard Up to 7 working days £5
    UK Standard 3 - 5 working days £5
    UK next working Day 0 - 30kg (Signature required) Next working day (Monday- Friday, order by 12pm. Please note some couriers are experiencing delays) £8
    Highlands, Islands & Northern Ireland 0 - 15kg 3 - 5 working days £5
    Channel Islands 0 - 30kg (Signature required) Next working day £8
    International delivery 30 working days Variable based on weight
    Made to order framed & unframed prints up to 15 working days Unframed £7 / Framed £10
    Made to order furniture up to 10 weeks for smaller furniture items and up to 12 weeks for larger items Free UK delivery

    Delivery FAQ'S

    Moquette Fabric

    Please allow 15 working days for UK mainland delivery
    For international delivery, please email shopping@ltmuseum.co.uk for a shipping quote.

    Underground Signs

    Please allow 15 working days for UK mainland delivery
    For international delivery, please email shopping@ltmuseum.co.uk for a shipping quote.

    Art on the Underground Prints

    Delivery within 2 weeks for UK orders and up to 30 working days for international orders.

    Furniture Delivery

    Furniture Delivery (furniture items are delivered to the UK Mainland only)

    Furniture items covered with Moquette fabric are made to order. *Our current lead time for UK delivery is 12 weeks (for large furniture items such as sofas and armchairs) and 10 weeks for smaller items (such as moquette cubes and 75cm cushions) of receiving your order.*

    In the event that a furniture item is out of stock, we will notify you of the delay and dispatch it as soon as it arrives. In the event that an order contains both standard and Moquette-covered furniture items, we will dispatch all items together as one delivery.

    Free UK mainland UK delivery. Large or heavy items are transported directly to your home by trained furniture delivery staff. You will be contacted prior to delivery to arrange a date that is suitable. Please contact us for delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Highlands and Islands and Channel Islands. We will deliver, for no extra cost, to a nominated mainland holding GB address e.g. a port or forward onward shipping from that point is the responsibility of the customer.

    *Please allow an extra 10 working days for orders placed during promotions*

    Moquette Cushions

    Mini moquette cushions and 45cm moquette cushions are stock items and therefore orders can be fulfilled next day if ordered before noon (12pm) Monday – Thursday or 3-5 working days within the UK mainland. 75cm moquette cushions are made to order, please allow up to 12 weeks for delivery.

    International Import Tax

    Import tax is subject to your country of origin. Please check with your local customs department as to what specific duty may apply to your purchase.

    Next Day Delivery

    Order by 12pm, Monday to Thursday for next day delivery.

    If your order is placed out of this time period it will not be received the next day. Orders placed on Friday’s, weekends or bank holiday’s will be shipped the following working day (e.g Monday for delivery Tuesday). Please note that Saturday, Sunday and bank holidays are not working days.
    Next day delivery is not available for Art on the Underground, personalised gifts, made to order furniture and print to order posters.