delivery-details

DELIVERY DETAILS


Covid-19


Keeping our visitors and staff safe is our top priority. In light of recent Government advice surround the coronavirus, we have made the decision to close our doors until further notice. This includes our Museum, Shop and Canteen in Covent Garden, library and our Depot in Acton. Read our latest update.


Updates to our deliveries & returns

Our Covent Garden shop is temporarily closed but we are open as normal online. We are working hard to provide the best possible service and here’s how:

*Please note international orders are subject to delays at customs*


Online Returns

We are extending the returns deadline to 30 days on all purchases made online.


Covent Garden Shop Returns

For purchases made in store from 1 March 2020, we are extending the returns deadline to 30 days after the shop re-opens.


Made to Order Items

We work with both small and large UK based businesses to craft handmade items that reflect our shared love for London’s transport heritage. Carefully sourced specialists create our made to order items and extra steps are being taken during this time. We are still able to complete orders but there may be increased waiting times because of this.


Thank you for your continued support and we hope you continue to stay safe and enjoy what the Museum has on offer digitally.

We have a range of postage options but please be aware that the delivery charge, in some instances, can be determined by the product you’re looking at buying.

If the charges are unclear at any stage then please email our customer service team at shopping@ltmuseum.co.uk.

Delivery type Delivery time Delivery price
*Please note: UK Bank Holidays are non working days*    
*Sale Periods* UK Standard Up to 7 working days £5
UK Standard 3 - 5 working days £5
UK next working Day 0 - 30kg (Signature required) Next working day (Monday- Friday, order by 12pm) £8
Highlands, Islands & Northern Ireland 0 - 15kg 3 - 5 working days £5
Channel Islands 0 - 30kg (Signature required) Next working day £8
International delivery 30 working days Variable based on weight
Made to order framed & unframed prints upto 21 working days Unframed £7 / Framed £10 (per poster)
Made to order furniture 10 weeks Free UK delivery

Delivery FAQ'S

Moquette Fabric

**PLEASE NOTE: WE ARE UNABLE TO OFFER THIS MOQUETTE FABRIC AT THIS TIME – MOQUETTE FABRIC WILL BE AVAILABLE TO PURCHASE AGAIN FROM JULY 2020**
For international delivery, please email shopping@ltmuseum.co.uk for a shipping quote.

Underground Signs

**PLEASE NOTE: ORIGINAL UNDERGROUND SIGNS PURCHASED WILL BE DESPATCHED END JULY 2020**
For international delivery, please email shopping@ltmuseum.co.uk for a shipping quote.

Art on the Underground Prints

Delivery within 2 weeks for UK orders and upto 30 working days for international orders.

Furniture Delivery

Furniture Delivery (furniture items are delivered to the UK Mainland only)

Furniture items covered with Moquette fabric are made to order. *Our current lead time for UK delivery is 10 weeks of receiving your order.*

In the event that a furniture item is out of stock, we will notify you of the delay and dispatch it as soon as it arrives. In the event that an order contains both standard and Moquette-covered furniture items, we will dispatch all items together as one delivery.

Free UK mainland UK delivery. Large or heavy items are transported directly to your home by trained furniture delivery staff. You will be contacted prior to delivery to arrange a date that is suitable. Please contact us for delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Highlands and Islands and Channel Islands. We will deliver, for no extra cost, to a nominated mainland holding GB address e.g. a port or forward onward shipping from that point is the responsibility of the customer.

*Please allow an extra 10 working days for orders placed during promotions*

Moquette Cushions

Mini Moquette cushions and 45cm Moquette cushions are stock items and therefore orders can be fulfilled next day if ordered before 1pm Monday – Thursday or 3-5 working days within the UK mainland. For international orders please allow up to 21 working days.

75cm Moquette cushions are MADE TO ORDER, please allow 15 working days for delivery to the UK or 28 working days for Europe and Worldwide deliveries. Cushions are delivered via regular mail service. Multiple cushions may be sent separately. Moquette cushions are delivered separately from other items in an order and are charged as follows:

UK: £8.50 per order plus £1.00 for each additional cushion.
Europe: £15 per cushion.
Worldwide including USA/Canada: £25.00 per cushion

Personalised Johnston Collection

Please allow up to 5 working days (working days are classed as Monday to Friday only, excluding UK Bank Holidays and Public Holidays) for UK mainland deliveries.
Please allow 10 working days for deliveries of personalised products (to all locations) and for all international deliveries.
These delivery times are estimates only.

International Import Tax

Import tax is subject to your country of origin. Please check with your local customs department as to what specific duty may apply to your purchase.

Next Day Delivery

Order by 12pm, Monday to Thursday for next day delivery.

If your order is placed out of this time period it will not be received the next day. Orders placed on Friday’s, weekends or bank holiday’s will be shipped the following working day (e.g Monday for delivery Tuesday). Please note that Saturday, Sunday and bank holidays are not working days.
Next day delivery is not available for Art on the Underground, personalised gifts, made to order furniture and print to order posters.