delivery-details

DELIVERY DETAILS


Please note that strikes and delays which occurred over November and December continue to impact delivery times and, due to courier backlogs, there may be a delay in receiving your order.


Postage enquiries

We have a range of postage options but please be aware that the delivery charge, in some instances, can be determined by the product you’re looking at buying.

Delivery type Delivery time Delivery price
*Please note: UK Bank Holidays are non working days*    
*Sale Periods* UK Standard Up to 7 working days £5
UK Standard 3-5 working days £5
UK next working Day 0 - 30kg (Signature required) Next working day - currently unavailable (Monday- Friday, order by 12pm. Please note some couriers are experiencing delays) £8
Highlands, Islands & Northern Ireland 0 - 15kg 7 working days £5
Channel Islands 0 - 30kg (Signature required) Next working day (currently unavailable) £8
International delivery 30 working days Variable based on weight
Made to order framed & unframed prints up to 15 working days Unframed £7 / Framed £10
Made to order furniture up to 10 weeks for smaller furniture items and up to 10 weeks for larger items Free UK delivery

If the charges are unclear at any stage then please email our customer service team at shopping@ltmuseum.co.uk.


Please allow up to 15 working days for UK delivery of Underground signs, limited edition prints, moquette by the metre fabric and selected books.



Please note, orders for the following product categories are still paused for EU delivery until further notice:

  • Made to order framed and unframed posters
  • Made to order moquette furniture
  • Decommissioned original signs
  • Important: your order may be subject to import duty, customs charges and local taxes which are levied once a shipment reaches your country. Please note that customs policies vary widely from country to country. We advise you to contact your local customs office for information.


    Next day delivery - UK addresses only, order before 12pm on weekday - currently unavailable

    Please note, courier services are currently experiencing some delays, therefore we cannot unfortunately guarantee next working day delivery for all parcels.


    Delivery enquiries

    If you have any questions please do not hesitate to contact us via email (shopping@ltmuseum.co.uk) as our phone lines are currently closed or visit our FAQs page. We aim to respond to emails within 5-7 working days (excluding bank holidays).


    Online Returns

    Please check our 'Returns' page for more details.

    Delivery FAQ'S

    Moquette Fabric

    Please allow 15 working days for UK mainland delivery
    For international delivery, please email shopping@ltmuseum.co.uk for a shipping quote.

    Underground Signs

    Please allow 15 working days for UK mainland delivery
    For international delivery, please email shopping@ltmuseum.co.uk for a shipping quote.

    Art on the Underground Prints

    Delivery within 2 weeks for UK orders and up to 30 working days for international orders.

    Furniture Delivery

    Furniture Delivery (furniture items are delivered to the UK Mainland only)

    Furniture items covered with Moquette fabric are made to order. *Our current lead time for UK delivery is 10 weeks (for large furniture items such as sofas and armchairs) and 10 weeks for smaller items (such as moquette cubes and 75cm cushions) of receiving your order.*

    In the event that a furniture item is out of stock, we will notify you of the delay and dispatch it as soon as it arrives. In the event that an order contains both standard and Moquette-covered furniture items, we will dispatch all items together as one delivery.

    Free UK mainland UK delivery. Large or heavy items are transported directly to your home by trained furniture delivery staff. You will be contacted prior to delivery to arrange a date that is suitable. Please contact us for delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Highlands and Islands and Channel Islands. We will deliver, for no extra cost, to a nominated mainland holding GB address e.g. a port or forward onward shipping from that point is the responsibility of the customer.

    *Please allow an extra 10 working days for orders placed during promotions*

    Moquette Cushions

    Mini moquette cushions and 45cm moquette cushions are stock items and therefore orders can be fulfilled next day if ordered before noon (12pm) Monday – Thursday or 3-5 working days within the UK mainland. 75cm moquette cushions are made to order, please allow up to 12 weeks for delivery.

    International Import Tax

    Import tax is subject to your country of origin. Please check with your local customs department as to what specific duty may apply to your purchase.

    Next Day Delivery (currently unavailable)

    Order by 12pm, Monday to Thursday for next day delivery.

    If your order is placed out of this time period it will not be received the next day. Orders placed on Friday’s, weekends or bank holiday’s will be shipped the following working day (e.g Monday for delivery Tuesday). Please note that Saturday, Sunday and bank holidays are not working days.
    Next day delivery is not available for Art on the Underground, personalised gifts, made to order furniture and print to order posters.

    Delivery information

    For UK orders of non-bespoke items, you should receive a Royal Mail tracking number in your dispatch email. Please vist Royal Mail Track and Trace to track your order.


    Christmas delivery information

    The last order date to ensure delivery in time for Christmas will be determined by the product you’re buying.

    For our general stocked products the last order dates are as follows:

     

    UK Standard Delivery - 12pm, Wednesday 18 December

    UK Next Day Delivery - 12pm, Friday 20 December

    Europe and International - 12pm, Friday 6 December

     

    Delivery information for specific products such as made to order furniture, prints, posters and items from our vintage shop can be found below:

     

    Product Type Last Order Date (Order by 12pm)
    Made to order furniture small items (UK only) Monday 18 November
    Made to order furniture large items (UK only) Monday 4 November
    Made to order prints and posters UK (Framed and Unframed) Sunday 8 December
    Made to order prints and posters Europe and International Framed Sunday 1st December
    Made to order prints and posters Europe and International Unframed Sunday 24 November
    Vintage shop UK Monday 16 December
    Vintage shop Europe and International Monday 9 December
    Art on the Underground prints Friday 13 December

     

    Orders placed over the Christmas period will be affected by Christmas Day and Boxing Day in the UK on the 25th and 26th of December 2024 and New Year's Day 1st January 2025.

    Due to Royal Mail delivery lead times, there is no guaranteed delivery for orders placed between the 22nd to the 29th of December. Normal service will resume from 2 Jan 2025.


    Christmas returns information

    We have extended our returns period to allow gifts bought online between 21st October 2024 and 24th December 2024 to be returned up until, and including, 31st January 2025.

    Returns sent over the Christmas period will be affected by Christmas Day and Boxing Day in the UK on the 25th and 26th of December 2024 and New Year's Day 1st January 2025.


    Delivery prices and times

    We work with a range of third parties to provide you with unique pieces and made to order items. As such the delivery charge can be determined by the product you’re looking at buying.

    The below delivery information is for our general stocked products. Delivery information for specific products such as made to order furniture, prints, posters and items from our vintage shop can be found further down the page.

    UK

    Destination and service Time Price
    UK standard 3-5 working days £5
    UK next working Day 0 - 30kg (Signature required)  Next working day - currently unavailable £8
    Highlands, Islands & Northern Ireland 0 - 15kg 7 working days £5
    Channel Islands 0 - 30kg (Signature required) Next working day £8

     

    Europe

    Important: International orders may be subject to import duty, customs charges and local taxes which are levied once a shipment reaches your country. Please note that customs policies vary widely from country to country. We advise you to contact your local customs office for information.

    European shipping is calculated by weight at checkout. Some other items such as made to order furniture and print to order posters cannot currently be shipped to Europe.

     

    Rest of the world

    Important: International orders may be subject to import duty, customs charges and local taxes which are levied once a shipment reaches your country. Please note that customs policies vary widely from country to country. We advise you to contact your local customs office for information.

    International shipping is calculated by weight at checkout. Some items such as made to order furniture cannot currently be shipped internationally. Shipping prices for print to order posters and prints vary and will be calculated at the checkout.


    Delivery prices and times

    We work with a range of third parties to provide you with unique pieces and made to order items. As such the delivery charge can be determined by the product you’re looking at buying.

    The below delivery information is for our general stocked products. Orders placed between 11-15 March will take longer to arrive please allow 7-10 working days for orders placed between these dates.

    Delivery information for specific products such as made to order furniture, prints, posters and items from our vintage shop can be found further down the page.

    UK

    Destination and service Time Price
    UK standard 7-10 working days £5
    Highlands, Islands & Northern Ireland 0 - 15kg 7-10 working days £5
    Channel Islands 0 - 30kg (Signature required) 7-10 working days £8

     

    Europe

    Important: International orders may be subject to import duty, customs charges and local taxes which are levied once a shipment reaches your country. Please note that customs policies vary widely from country to country. We advise you to contact your local customs office for information.

    European shipping is calculated by weight. Please find a breakdown of European shipping pricing by country here. Please note, these prices are for stocked items only. Some other items such as made to order furniture and print to order posters cannot currently be shipped to Europe.

     

    Rest of the world

    Important: International orders may be subject to import duty, customs charges and local taxes which are levied once a shipment reaches your country. Please note that customs policies vary widely from country to country. We advise you to contact your local customs office for information.

    International shipping is calculated by weight. Please find a breakdown of international shipping pricing by country here. Please note, these prices are for stocked items only. Some other items such as made to order furniture cannot currently be shipped internationally. Shipping prices for print to order posters and prints vary and will be calculated at the checkout.


    Europe

    Important: International orders may be subject to import duty, customs charges and local taxes which are levied once a shipment reaches your country. Please note that customs policies vary widely from country to country. We advise you to contact your local customs office for information.

    European shipping is calculated by weight. Please find a breakdown of European shipping pricing by country here. Please note, these prices are for stocked items only. Other items such as made to order furniture, prints, posters and items from our vintage shop cannot currently be shipped to Europe.

    Made to order prints and posters

    Destination and service Time Price
    UK Standard up to 15 working days Unframed £7 / Framed £10
    International delivery Variable depending on country Variable depending on country

     

    EU delivery is not currently available for made to order prints and posters.


    Made to order furniture and 75cm moquette cushions

    Destination and service Time Price
    UK Standard Up to 10 weeks Free UK delivery
    Scottish Highlands Up to 10 weeks £10

     

    Overseas delivery is not currently available for made to order furniture.

    Furniture items covered with Moquette fabric are made to order. Our current lead time for UK delivery is 10 weeks (for large furniture items such as sofas and armchairs) and 10 weeks for smaller items (such as moquette cubes and 75cm cushions).

    In the event that a furniture item is out of stock, we will notify you of the delay and dispatch it as soon as it arrives. In the event that an order contains both standard and Moquette-covered furniture items, we will dispatch all items together as one delivery.

    Free UK mainland UK delivery. Large or heavy items are transported directly to your home by trained furniture delivery staff. You will be contacted prior to delivery to arrange a date that is suitable. Please contact us for delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Highlands and Islands and Channel Islands. We will deliver, for no extra cost, to a nominated mainland holding GB address e.g. a port or forward onward shipping from that point is the responsibility of the customer.


    Vintage shop - decommissioned, recommissioned and replica items, limited edition prints and moquette by the metre

    UK

    Destination and service Time Price
    UK Standard Up to 15 working days £5

     

    Europe

    Important: International orders may be subject to import duty, customs charges and local taxes which are levied once a shipment reaches your country. Please note that customs policies vary widely from country to country. We advise you to contact your local customs office for information.

    European shipping is calculated by volumetric weight. Please find a breakdown of European shipping pricing by country here. Please note, these prices are for Vintage Shop items only. Some other items such as made to order furniture and print to order posters cannot currently be shipped to Europe.

    Rest of the world

    Important: International orders may be subject to import duty, customs charges and local taxes which are levied once a shipment reaches your country. Please note that customs policies vary widely from country to country. We advise you to contact your local customs office for information.

    International shipping is calculated by weight. Please find a breakdown of international shipping pricing by country here. Please note, these prices are for Vintage Shop items only. Some other items such as made to order furniture cannot currently be shipped internationally. Shipping prices for print to order posters and prints vary and will be calculated at the checkout.


    Art on the Underground

    Destination and service Time Price
    UK Standard Up to 2 weeks £20 + £5 for each additional item
    International delivery Up to 30 working days Variable depending on country

     


    Delivery queries

    If you have any questions please send an email to shopping@ltmuseum.co.uk. We aim to respond to emails within 3-5 working days. Please note that our working days do not include weekends or bank holidays.

     

    Online shop returns

    Please visit our Returns page for details.